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I have not yet been contacted by my local BIG W store to say my order is ready to be collected. How do I chase it up?

If your order has been shipped and you have not yet received a email from your nearest store, you can call and speak to the BIG W Photos staff. You can use the Store Finder to find the contact details of your nearest store. Provide your name and order number to the store staff and they will advise if your online order is available for collection.