• General Help

  • Delivery Information

    • I have only received part of my order
    • I have chosen Home Delivery but my order has not arrived
    • Can I change the shipping address or contact phone number after my order has been placed?
    • My Order Status is 'Shipped' but I have still not received my order
    • How can I check the status of what I have ordered online?
    • Can my order be prioritised or sent by Express Post if I pay extra?
    • What are the delivery costs?
    • How long does it take to process my order?
    • I have not yet been contacted by my local BIG W store to say my order is ready to be collected. How do I chase it up?

  • General Enquiries

    • Do you offer discounts for bulk orders?
    • How can I get help using the site?
    • How much does it cost to create an account?
    • Can I try the website before I join?
    • How does the website work?
    • How do I find my nearest store?
    • I have accidentally deleted a project that I have already ordered. Can I order more copies?

  • Payment Information

    • Can I pay for my order when I collect it from my nearest store?
    • Can I use a gift card or store voucher to pay for my online order?
    • I am having difficulty paying for my order?
    • What are the Credit Card types accepted on the site?
    • Do I need to have a PayPal account? Can I just pay with my credit card?
    • How do I pay for my order?

  • Account Details

    • I would like to start receiving email notifications about discounts and special offers
    • I would like to make a change to my account details
    • I have forgotten my password
    • How do I create an account?

  • Order Information

    • I have multiple codes. Can I redeem them within the same order?
    • I get an error message when I try to add my code. How can I fix this?
    • I have a code from a promotional offer. How do I redeem it?
    • I am not happy with the order I have received. What do I do?
    • I have not received a confirmation email from BIG W Photos once my order was placed, but I have received an email from PayPal. Will my order be processed?
    • I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?
    • Can I cancel and receive a refund for my order?
    • Are the photos I order online printed at my local store?

  • Technical Help

    • I am doing my own colour correction. Which colour space profile should I use?
    • Why and how do I clear my browser cache?
    • I am having problems uploading photos using a Mac computer
    • Do my photos get resized automatically during upload?
    • What format do my photos need to be to upload?
    • How do I upload my photos?

• Using the Website

  • General Questions

    • Are you planning on adding any more backgrounds?
    • I have noticed that you do not have any borders or embellishments that I can use on my projects?
    • I can’t find Greeting Cards or Collage Prints, do you still offer these?

  • Design Screen Questions

    • What does shuffle mean?
    • Can I add text to my project?
    • What does autofill do?
    • How do I add Photos to my project?
    • How do I edit, delete or make my image full screen?
    • What does the lock symbol mean on my image?
    • Can I choose a different layout?
    • Can I add extra photos to my project after this has started?
    • Can I add Backgrounds to my project?

  • Photo Book Questions

    • Can I add in extra pages once in the book?
    • I can see there is a choice of how I want to layout my photo book. I am not sure which one to choose.
    • How can I delete pages in a photo book?
    • What does All Pages, Page Spread and Single Page mean?
    • Can I choose how many pages I want in my photo book?

  • Canvas Print Questions

    • What is the red area around the Canvas?

  • Digital Print Questions

    • What does add white border do?
    • Can I rotate multiple photos in bulk?
    • Can I order multiple of prints in bulk?
    • How do I know how many prints I have selected?
    • I have a dotted line and shaded area on my print. Why is that?
    • How do I order multiple of the same print?
    • Can I crop multiple photos in bulk?
    • How come I can’t order more print sizes in the same Project?

• Product Help

  • Digital Prints

    • Can I add text to my photos?
    • A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
    • How do I crop my photos?
    • How do I preview images to ensure that my photos are not cropped?
    • How do I order digital prints?

  • Photobooks

    • I am ordering a Classic photobook with a cut out in the front cover. Will the dotted line on the first page appear in my finished photobook?
    • A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
    • Can I order the photobook I have created in different sizes once I have completed my project?
    • Can I change the style of photobook once I have started my project?
    • Can I upload and add more photos to my photobook after starting my project?
    • How do I add more pages to my photobook?
    • I would like to arrange my photos to be placed in my photobook in a certain order. Is that possible?
    • I need assistance creating my photobook order

  • Canvas Prints

    • How do I clean my canvas print?
    • Can I order canvas print that I have created in a different size once I have completed my project?
    • Can I upload and add more photos to my canvas print after starting my project?
    • A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
    • What is the red border around the canvas print work area?
    • I would like help creating my canvas print order

  • Calendars

    • A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
    • Can I upload and add more photos to my calendar after starting my project?
    • Can I change the start date of my calendar once I have started my project?

  • Photo Gifting

    • I cannot see the finished gift on the screen, have I done it right?
    • A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?